This module covers the knowledge, skills and attitude required using the Basic English Language for communication. It includes the enhancement in constructing grammatically correct sentences following the basic sentence patterns. The learners are provided with materials to practice the correct sounds of vowels and consonants in order to pronounce the English words correctly .Stressing and intonation are included to achieve effective presentation of thoughts while speaking. The learners are provided with written tasks to improve their writing skills. Likewise the four competencies of communication – speaking, reading, listening and writing will either be simultaneously or alternately employ during the entire course or training.
This module is designed to provide the learners ,who aspire to be involved in the world of customer services, of the knowledge, skills and proper attitude about customer service. Customer service means to provide efficient, quick, and friendly service to customers or clients – to build strong relationships, handle complaints quickly, and respond to issues on time. It is also the best way to keep customers or clients coming back, thus it ensures long-term success of the business.
Being employed is considered a must to a person who wants a better life. Having a job is not only to sustain one’s needs but also considered an accomplishment leading to gain recognition and respect. However, getting a job or to be employed is a challenge, a person needs a lot of preparation to be hired. This module covers the knowledge; skills and attitude in producing an attractive resume and cover letter and how to answer frequent questions given in an interview.